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Our Policy

All items are shipped satisfaction guaranteed. If you are not completely satisfied with your shipment, or any item in your shipment, you may return the item or shipment for full credit or refund with 30 days. Please contact us if you wish to return an item 817-939-7613 or  email sales@fossilageminerals


SHIPPING CHARGES

On orders where you wish to mail a check or money order, use the cart and choose the option to "Order by Check/Money Order". A page suitable for mailing, faxing or phone-in will be returned to your browser. The shipping will be included on the invoice. Overseas customers should contact us through e-mail so we can decide what the most practical shipping method is for your particular destination.

SHIPPING METHOD


We use US Postal Service and UPS. We try our best to send your order the fastest and cheapest way possible. If you have a shipping preference, let us know. If you do not receive your order within a "reasonable" length of time from the time the order is placed, call us at 817-939-7613, or email us at sales@fossilageminerals and we will trace the shipment. Sorry, no COD shipments will be made. (Unless, of course, we know you well...) Please give us a street address to ship to... UPS can't deliver to a P.O. Box. Click here to track a package with UPS

RETURNS AND REFUNDS


We are proud to have a generous return policy. Satisfaction with your shipment is guaranteed. If you are not happy with an item you received from us, then we don't want you to have to pay for it. You may return the item within 30 days from the date of purchase for full credit or refund; however, no return will be accepted without prior approval. If you wish to return an item, give us a call, or e-mail for approval. A copy of the invoice included in shipment is needed. 

METHOD OF PAYMENT


We accept PayPal, VISA, MasterCard, Money Orders, Checks, and we occasionally accept cash!  We can accept checks over our toll free telephone line, Email, Online order.  If you send a personal check, we will hold your order until the check clears our bank, usually 10 days. Again, sorry, no COD shipments will be made We Cannot Accept ANY Foreign Checks or Money Orders! Our Bank will no accept them!

PICTURE REPRESENTATION


The pictures in our On-line Catalog are representative of the items we stock. With the exception of the large expensive display items, we certify that the items shipped to you are of equal or better size and quality than the pictured items. On the large expensive display items, we ship you the actual item pictured.